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Terms & Conditions
Effective as of August 21, 2017
The GelBottle Inc (hereinafter “The GelBottle,” “The GelBottle Inc.,” “we” or “us”).
Please read the T&C’s carefully before purchasing; by purchasing with The GelBottle Inc. you are agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set forth here (the “Agreement”). If you do not agree to be bound by these terms and conditions you may not use or access this website. This Agreement sets forth the legally binding terms and conditions governing your use and purchase of the Goods and Services provided by The GelBottle Inc. You are welcome to print or store these terms for your own records.
The owners of The GelBottle Inc. own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavors to verify the accuracy of any information we place on The GelBottle Inc. website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics, and third-party intellectual property. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Wherever the term “Working Days or Hours” is featured, this excludes federal holidays, weekends and public holidays such as Christmas. When you place an order with The GelBottle Inc. you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or color). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights as a consumer of the products.
Prices
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honored. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible via e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the full or partial order.
Prices are displayed in CAD.
Payment
Any contract for purchases made through the website will be with The GelBottle Inc. The GelBottle Inc. must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
By purchasing these products from our website, you confirm that you understand how to apply them safely and correctly.
Processing time
You will be advised on an estimated dispatch date upon placing your order. Please allow 1 to 10 working days estimated dispatch time. Orders received after 12:00 will normally be processed the next working day.
We try to keep our inventory status as current as possible, but in some cases, we may be out of stock of your item. If that is the case, we will notify you by email.
Should your order not arrive, please contact The GelBottle Inc., a full refund or a replacement will be offered once 15 days (for US orders) has elapsed.
Transit time
All international shipments are charged based on weight and volume.
Domestic US shipments may vary based on location.
We cannot be liable for all and any international import duties and taxes, if they occur.
Shortages & Damages
Goods must be inspected on delivery and all claims for shortages or damages must be reported to The GelBottle Inc. within 24 hours of receipt of goods.
Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard, but if there is ever a need to return an item we do accept returns.
If goods have been ordered in error or are unsuitable: The Buyer must pay for the return postage.
The relevant reference number must be quoted on accompanying documentation. Goods must be returned within 7 days of receipt, unused, in perfect condition and sent back in its original packaging.
If items are returned as unsuitable: The Buyer will only be entitled to a refund on the item purchased and not the original postage paid.
Carriage for any alternative items is to be paid for by The Buyer. The GelBottle Inc. accepts no responsibility for items lost in transit. It is recommended that a receipt of posting is obtained and it is The Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
Items received with broken seals will incur a 10% fee and those without original packaging will be subject to a 25% re-stocking fee.
Goods must be inspected on delivery and all claims for damages must be notified within 24 hours of receipt.
If you wish to exchange any color choices after your order has been dispatched, you must return the bottles completely undamaged, for exchange at your cost to 606 SE Madison St, Portland, OR 97214. Your new color selection will then be dispatched to you at a charge calculated by size, weight, and destination to cover postage, admin and packing. This can be paid via phone by credit or debit card.
Once your order has been collected from us by our courier, you will not be able to cancel your order unless faulty.
Any authorized refunds will be in the form of a Credit Note.
If you wish to return an item, please notify us in writing using the following model cancellation form, email to [email protected]
To: The GelBottle Inc., 606 SE Madison St, Portland, OR 97214. USA:
Ordered on [*],
Name of consumer(s),
Address of consumer(s),
Date
*Delete as appropriate
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Items marked as being reduced will be exempt from the returns policy.
Returning Custom Items
Custom made items are exempt from this contract’s normal return and refund policies – the only exceptions being is if they are faulty, not as described, not fit for the agreed intended purpose, or any other fault of The GelBottle Inc. In this case, please refer to the returns section of this document.
Pre-orders
All pre-orders are ordered and set aside for each buyer. Unfortunately, we are unable to accept cancellations on pre-ordered items.
Color Representation
Every effort is made to ensure that all our product imagery is as accurate as possible. Due to color/resolution settings on electronic devices, the color representation may differ slightly from the physical product.
Code of Conduct
Your use of the goods and services is conditioned on your compliance with the terms of this agreement. Including but not limited to these rules of conduct.
You agree that you will not violate any applicable law or regulation in connection with your use of any goods or services purchased through The GelBottle Inc.
You agree that you are responsible for complying with all laws, rules and regulations in your jurisdiction regarding any of the goods or services purchased from The GelBottle Inc. We make no representation or warranty regarding the legality of purchasing any of the goods or services in your jurisdiction.
You agree that you are responsible for all conduct engaged in through your use of The GelBottle Inc. website, or by phone, and all charges incurred by you, whether or not you performed or authorized them.
You further agree that you will not modify, adapt, copy, reverse engineer, decompile or disassemble any portion of our goods or services;
You are not licensed to access any portion of The GelBottle Inc. website that is not public, and you may not attempt to override any security measures in place on the website.
Notwithstanding the foregoing rules of conduct, we reserve the right to terminate your access to the website, and this right shall not be limited to violations of the code of conduct.
Business Customers and Distributors
If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement. Notwithstanding the above, if you are a distributor, you may also be bound by the terms of our Distribution Agreement as agreed by the parties. To the extent there are any inconsistencies in these terms and the terms of the Distribution Agreement, the terms of the Distribution Agreement shall prevail.
Contact Details
The GelBottle Inc.
606 SE Madison St,
Portland, OR
97214
USA
(510) 736-5757
T&Cs updated 2017